Shipping policy

Shahidstore Shipping Policy

Last Updated: 01/09/2025

1. Processing & Handling Time

• All orders are typically processed within 1–2 business days (excluding weekends and public holidays).

• After processing, orders are dispatched via our shipping carriers.

• Cutoff time for same-day dispatch is 2:00 PM (local time). Orders placed after this may be processed the next business day.

• During peak periods (sales, holidays), processing may take up to 3 business days.

2. Shipping Methods & Carriers

We offer the following shipping options:

• Standard Shipping — suitable for domestic and international delivery

• Express / Expedited Shipping — for faster delivery

• International Shipping — available to many countries; see destination list below

Carriers used may include … (e.g. DHL, UPS, FedEx, local postal / courier services) depending on destination and shipping method.

3. Shipping Rates & Free Shipping

• Shipping cost is calculated at checkout based on the destination, weight/size of items, and chosen shipping method.

• We provide free shipping for orders over [insert threshold] [for domestic or worldwide, depending on your offer].

• Any customs duties, taxes, or import fees are the responsibility of the customer for international orders.

4. Estimated Delivery Times

* Delivery times are estimates and not guaranteed. Delays may occur due to customs clearance, local postal issues, or force majeure.

5. Shipping Destinations & Restrictions

• We ship to [list of countries / regions you serve].

• Some remote areas or PO Boxes may be excluded, or require additional fees.

• For international orders: the recipient is responsible for any customs inspections, duties, or taxes.

6. Lost, Damaged, or Delayed Orders

• If your item arrives damaged, please contact us within 5 days of receipt with photos and order information.

• If your order is lost or not delivered within the estimated time, reach out to us. We will coordinate with the carrier to investigate and, if necessary, issue a replacement or refund.

• We recommend that you keep all original packaging and documentation for claims.

7. Returns & Exchanges

• Returns or exchanges must be initiated via our Returns Policy (link) within 30 days of delivery.

• Return shipping is generally the responsibility of the customer, unless the item was faulty or the mistake was ours.

• Once we receive the returned item and verify its condition, we will process the refund or exchange within 5 business days.

8. Policy Changes

We reserve the right to update or modify this shipping policy at any time. Any changes will be posted here with the date of revision.

9. Contact Us

If you have any questions or issues regarding shipping, please contact us:

• Email: support@shahidstore.com

• Phone: +1 (914) 370-7549

• Customer Support: via contact form or chat on site